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FAQ Franz Skincare USA

Once orders are placed, they begin processing immediately and are not able to be cancelled or modified.

Your satisfaction is our top priority. FRANZ Skincare USA offers returns and exchanges for 30 days from date of purchase. Products must be unused, unopened, and in their original condition. Please note that FRANZ Skincare USA does not cover original or return shipping charges.

Gift cards and items purchased at a 20% discount or more are FINAL SALE.

Please see our full Return Policy for more information.

Yes, you can return the item through

There is no limit on order size, but our best-selling items could be out of stock. To place a large order, please email our customer service center at

At Franz Skincare, we have a strict cruelty free policy. We do not test our products on animals or source ingredients from animals. We are committed to ending animal testing across our industry.

If you are a retailer, wholesaler, distributor, or a medi-spa, we’d like to talk to you about our partner program. Please email us at and our Sales Executives will follow up with you promptly.