Frequently Asked Questions : Franz Skincare
Can I cancel or modify an order?
Once orders are placed, they begin processing immediately and are not able to be cancelled or modified.
What’s your return policy?
Your satisfaction is our top priority. FRANZ Skincare USA offers returns and exchanges for 30 days from date of purchase. Products must be unused, unopened, and in their original condition. Please note that FRANZ Skincare USA does not cover original or return shipping charges.
Can I return items purchased on Amazon?
Yes, you can return the item through Amazon.com.
Is there a limit on how much I could order?
There is no limit on order size, but our best-selling items could be out of stock. To place a large order, please email our customer service center at
Does Franz Skincare test on animals?
At Franz Skincare, we have a strict cruelty free policy. We do not test our products on animals or source ingredients from animals. We are committed to ending animal testing across our industry.
I am interested in carrying Franz Skincare for my customers and clients.
If you are a retailer, wholesaler, distributor, or a medi-spa, we’d like to talk to you about our partner program. Please email us at hello@franzskincareusa.com and our Sales Executives will follow up with you promptly.