Return & Refund Policy
Your satisfaction is our top priority. FRANZ Skincare USA offers returns and exchanges for 30 days from date of purchase. Products must be unused, unopened, and in their original condition. Please note that FRANZ Skincare USA does not cover original or return shipping charges. Gift cards and items purchased at a 20% discount or more are FINAL SALE.
TO PROCESS YOUR RETURN:
To return your product(s), please mail items along with your Order Number to:
FRANZ Skincare USA
7443 Murieta Dr, H-23,
Rancho Murieta CA 95683
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your return.
Once your return is received and inspected, we'll send you an email, notifying you that we've received your return. Your refund will then be processed, and a credit will automatically be applied to your original method of payment. Please note that credit card companies may take several days to post the credit transaction.