Shipping Policy

What is our shipping policy?

- USA -

Shipping Fee	Total Order Amount	Shipping Method
$5.95	$59.99 or less	US Standard Shipping
Free	$60 to $149.99	FREE US Standard Shipping on ALL Orders (excludes Alaska)
$15	flat shipping rate	US Standard Shipping to Non-Continental USA
Free	$150 or more	Expedited US Shipping
$20	$150 or less	Expedited US Shipping

- Outside USA -

Shipping Fee	Total Order Amount	Shipping Method
$15.00	flat shipping rate	Canada Standard Shipping
Free	$150 or more	Canada Free Shipping
$20.00	flat shipping rate	Mexico
$20.00	flat shipping rate	UK Standard Shipping
Free	$150 or more	UK Free Shipping
$20.00	flat shipping rate	Europe

All orders shipped within the US will ship via UPS or USPS Standard (4-7 business days) / Expedited Shipping (1-3 business days). All international orders will ship via Fedex or DHL Standard (10-15 business days).

WHEN WILL MY ORDER SHIP?

Orders submitted before 8:00 am EST Monday, Tuesday, Wednesday or Thursday are processed the same day and shipped the next day.

Orders submitted after 8:00 am EST Monday, Tuesday or Wednesday are processed the next day and shipped the day after.

Orders submitted after 8:00 am EST on Thursday are processed Friday and shipped on Monday as our warehouse is closed over the weekend.

Orders submitted between 8:00 am EST Friday and 8:00 am PST Monday are processed Monday and shipped Tuesday as our warehouse is closed over the weekend.

Please note that our warehouse closes on major holidays.

Some rare occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above.

HOW DO I TRACK MY ORDER?

You will receive a shipping confirmation with a tracking number via e-mail when your order ships. If you have any questions, please reach out to us at hello@franzskincareusa.com.

DO YOU SHIP INTERNATIONALLY?

FRANZ Skincare USA currently ships to select countries worldwide. International customers are responsible for all customs, duties and taxes. International shipping rates are calculated depending on the weight of the package.

Please note, we do not accept returns or exchanges on international orders.

To place an order, please email hello@franzskincareusa.com.